BUT THEY SURE KNOW HOW TO WHEN THEY WANT TO.
I recently made a small purchase of some kitchen items that seemed like a bargain price, they were shown in boxes of 10 and sold by the “Pack” in the drop-drop down list. So imagine my surprise when instead of boxes of ten items per, I got one loose item, of unknown brand, no box full at all. The auction was grossly misleading, that drop-down list should state Per Item, not Per Pack, and when I told the seller I wanted him to send me a return label so I could send it back to him, he refused. I then notified ebay directly that I wished to return the item.
2 days later an email from ebay came, saying that I had cancelled my return request and the case was closed. NO, I did not cancel my request, the seller asked ebay to and they did. So after fighting with their robot for a few minutes I finally got it to transfer me to someone to appeal this. The person I talked to was an absolute dickhead who talked over me and wouldn’t answer my question, why did ebay cancel my request? He refused to appeal my case but did transfer me to a generic Paypal number where, after dealing with another robot and 2 actual humans, I was able to get Paypal to appeal my case.
It’s a small amount of money. What matters is that I first was cheated by a seller, then ebay sided with this seller without considering anything I might have to say, then refused to hear me out, and I had to deal with robots programmed to deliberately misdirect until I finally talked to a truly rude asshole who would do nothing.
The seller is messing with a bulldog, I won’t let go of this now until I get some measure of satisfaction, at the very least by leaving the most damaging feedback I can conjure up for the cheap bastard. When I sell on ebay, I make sure everything is honest, clear and no room for error, and I insist that people I buy from do the same thing for me.
If I could stuff it up ebay’s ass I’d happily do that as well, but I’ll have to be satisfied with posting my gripes here, unfortunately.