UPDATE: I found a “backdoor” way into my Bluehost account and reset my Primary email back to what it was. It was sheer good luck. Bluehost is still shit.
I’ve been having a problem with emailing a friend in another state, he can send to me but I can’t send to him. I can send to anyone else I want to, just not him. This started happening about a month ago. I downloaded a new version of my email program but that didn’t fix it. So I went to my ISP account, which is Bluehost, and checked for filters and there are no filters. Nothing to block anyone from receiving my email.
I pay Bluehost a lot of money each year to host my domains and provide me with emails connected to them, but decided to try going outside of Bluehost services and getting an Outlook email, just to see if that would work, and it does.
A few days later I tried logging into Bluehost and they wanted me to enter a 6 digit code they sent to *****.com. No code was ever received. I called Support, was told my primary email address had been changed to an Outlook email address, without my knowledge or permission, and Support could not change it back, and it isn’t the Outlook address that I have.
Support finally sent me a form to fill out and send back online and include a copy of my photo ID and a current utility bill, so I scanned and copied and attached and sent it all back, and a message came back that my email would be reset in 2 days. 3 days later another message came that said ” Okay, NOW, scan this code with your smart phone”. I don’t have a smart phone. So I called support again and was told to email my problem to ownership@bluehost.com, so I did, and got an automatic message back that they would take care of this within 24 hours.
That was 3 days ago. This morning I checked the return address of that automatic reply and it came from REYKJAVIK, ICELAND.
So now I have to go back over my bank records and see when it was that I paid these fucking inconsiderate, incompetent, worthless asshole non-supportive sons of bitches so I’ll know how long I have before they start hitting me with more automatic charges, because before then I will have a new credit card number that they won’t have.
If this isn’t fixed soon I’ll have to abandon my domains and emails, sign up with a new ISP with a new domain name and a new email address and if that happens, that will be the end of Newsbleat. I can’t fix what I didn’t break and can’t reach.
Update, just checked, Bluehost has already hit me with all their charges until the beginning of next August, so I have until then to get this fixed or get a new ISP.